Accountabilities

• Primarily responsible for payroll service domain across multiple countries, which are supported by Delivery Centre and in-Country HR Operations.
• Ensure payroll updates with internal and external compliance requirements
• Manage payroll vendor in specific countries to ensure timely delivery of services, meeting agreed SLA and contractual fulfilment.
• Delivery of annual compensation cycle as well as payroll projects
• Ensure development & deployment of new or improved offerings, processes, policies and functions in Payroll 
• Deliver analysis of volumes, trends and issues to proactively identify service improvements
• Respond to service escalations and play an active role in resolution and closure
• Management of payroll Change Requests
• Conduct audits of payroll system to ensure adequate access control and meet disaster recovery and system resiliency requirements
• Work closely with HR Operations teams and CoEs to implement, improve and deploy global services.
• Any other activities that ensure successful completion of activities across the team.

Knowledge, experience & capabilities

Critical knowledge & experience

• 5-8 years’ experience in payroll management, governance and statutory compliance.
• Experience in vendor management
• Knowledge of Service levels and key metrics used to drive performance improvement
• Customer service delivery against specific requirements and timelines
• Preference will be given to candidates with: Hands-on experience in the payroll transformation process (integration, implementation) and multi-country payrolls

Critical personal capabilities

• Substantial experience in HR related roles with a Bachelor’s degree, preferably with a major in Human Resource Management or associated field
• Excellent communication and interpersonal skills with high energy levels
• Excellent team player; hands-on with a can-do approach and ability to get things done
• Must be good in Microsoft Excel, Word, PowerPoint
• Strong prioritization and time management skills
• Adaptable and flexible to workload, Strong analytical and problem-solving skill
• Ability to work in a challenging environment and multitask.
• Fluent in English