Synear Foods USA is a subsidiary of Synear Food Holdings, one of the largest and most established frozen food manufacturers in China. With a strong heritage of quality and innovation, Synear has been serving consumers worldwide for more than two decades.

Synear Foods USA focuses on delivering authentic, convenient, and high-quality frozen food products to meet the diverse tastes of North American consumers. Our product portfolio includes a wide range of dumplings, buns, dim sum, and other ready-to-eat favorites, crafted with carefully selected ingredients and strict quality standards.

At Synear Foods USA, we are committed to sharing the rich tradition of Asian cuisine while continuously innovating to create products that fit modern lifestyles. Our mission is to bring families and communities together through food that is delicious, convenient, and trustworthy.

Synear is an "at-will", equal opportunity employer. We consider applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age (40 or over), disability, genetic information, veteran status, or any other legally protected status under local, state, or federal law.

• Provide onsite and remote technical support to employees, ensuring timely resolution of IT-related issues 

• Troubleshoot and resolve hardware, software, network, and mobile device issues across Windows, macOS, iOS, and Android platforms 

• Support IT onboarding and offboarding processes, including laptop setup, system access, and email account configuration 

• Install, configure, and maintain software applications, operating systems, and IT equipment 

• Perform root cause analysis and implement preventive measures to minimize recurring technical issues 

• Perform regular data backups and ensure data recovery processes are tested and effective 

• Implement and maintain IT security measures to safeguard company systems, networks, and data 

• Configure and manage firewalls, email security filters, and anti-spam solutions to reduce malicious traffic and phishing risks 

• Monitor systems for potential security threats and vulnerabilities, and take proactive actions to mitigate risks 

• Assist in preventing and responding to cybersecurity incidents, ensuring minimal business disruption 

• Bachelor's degree in computer science, Information Technology, or a related field is required 

• Bilingual in Chinese and English Required  

• Minimum 2-3 years of relevant experience in IT service or desktop support experience 

• Experience supporting end-users in a fast-paced, manufacturing or consumer goods environment is preferred 

• Knowledge of computer hardware, software, and troubleshooting techniques 

• Familiarity with Teams Meeting Room technology, and proficiency in supporting MS Office 365 applications 

• In-depth knowledge of Windows, iOS, and macOS 

• Exceptional communication, interpersonal, organizational, and planning skills 

• The ability to provide professional and clear technical guidance to employees 

• Work Location & Schedule: In-person, Chatsworth, CA
• Monday – Friday, 5 days onsite
• Pay: $30- $35/ hour

All your information will be kept confidential according to EEO guidelines.