Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

We are seeking a compassionate and detail-oriented Healthcare Customer Support professional to join our team in Hyderabad, India. In this role, you will be the first point of contact for our patients and healthcare partners, providing exceptional support and guidance through their healthcare journey. You will handle inquiries, resolve issues, and ensure every interaction reflects our commitment to patient care and satisfaction.

• Respond to patient inquiries via phone, email, and chat with empathy and professionalism
• Address patient concerns and complaints promptly, working toward effective resolutions
• Provide accurate information about healthcare services, procedures, and billing inquiries
• Document all customer interactions in the CRM system with accuracy and attention to detail
• Maintain confidentiality and comply with HIPAA regulations and data protection standards
• Assist patients with appointment scheduling, insurance verification, and account management
• Escalate complex issues to appropriate departments while keeping patients informed
• Handle high call volumes while maintaining quality service and patience
• Collaborate with clinical and administrative teams to ensure seamless patient experiences
• Continuously update knowledge of healthcare services, policies, and procedures

• Proven customer service experience, preferably in healthcare or a related industry
• Excellent verbal and written communication skills in English
• Strong active listening and empathetic approach to patient interactions
• Proficiency with CRM systems, ticketing software, or similar customer support tools
• Ability to multitask and manage multiple inquiries simultaneously
• Solid problem-solving skills with a customer-focused mindset
• Familiarity with healthcare terminology and medical billing concepts (preferred)
• Knowledge of HIPAA compliance and patient confidentiality requirements (preferred)
• Experience with healthcare software systems or electronic health records (preferred)
• Multilingual capabilities (preferred)
• Organized approach to managing information and maintaining accurate records
• Patience, reliability, and professional demeanor under pressure

All your information will be kept confidential according to EEO guidelines.