Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide. 
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences. 
Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth. 

We are seeking a detail-oriented and customer-focused Back Office Specialist – Representative to support our car loan application process. In this role, you will manage email communications and PQRs (Petitions, Complaints, and Requests), ensuring customers receive accurate information and timely support throughout their application journey. You will play a key role in reviewing documentation, guiding customers, and following up to ensure a smooth and efficient process.

Key Responsibilities:

• 📄 Review and validate documentation required for car loan applications
• 📧 Manage and respond to customer inquiries via email and PQR channels in a timely and professional manner
• 🗂️ Provide clear and accurate information about the loan application process
• 🤝 Support and guide customers through requirements and next steps
• 🔄 Conduct follow-ups to ensure application completion and request resolution
• 🚨 Handle escalations effectively, ensuring proper resolution and customer satisfaction
• 📝 Maintain accurate records of customer interactions and case updates
• 👥 Collaborate with internal teams to resolve complex cases

Qualifications & Skills:

• 🗣️ Strong English communication skills (written and spoken)
• 🤝 Customer service orientation and strong interpersonal skills
• ✍️ Excellent written communication and attention to detail
• 🧠 Problem-solving skills and critical thinking
• 📋 Ability to manage multiple tasks and prioritize effectively
• 🚨 Experience handling escalations and conflict resolution

All your information will be kept confidential according to EEO guidelines.