Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide. 
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences. 
Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth. 

As a Backoffice Service Desk Specialist, you will support a premier global client by tackling complex cases that require sharp investigation and precision. This isn't just basic support; you are the expert responsible for unblocking critical issues through deep analysis and team coordination.

Key Responsibilities:

• 🔎 Investigate: Handle advanced cases requiring documentation review and deep dives.

• ⚙️ Process: Ensure 100% accuracy in high-level administrative and technical requests.

• 📈 Escalate: Coordinate with internal teams to resolve bottlenecks and complex escalations.

• ✅ Quality: Maintain high-quality operational standards for all processed files.

We need analytical thinkers who are ready to dive into the details.

Requirements:

• Experience: Previous background in Backoffice, Service Desk, or advanced administrative support.

• Skills: Strong research capabilities, detail-oriented, and excellent organizational skills.

• Training: 100% availability for a 5-week training (Mon-Fri, 8 AM - 5 PM).

• Schedule: Flexibility for a 42-hour work week (Mon-Sat window, 7 AM - 7 PM).

• Location: Must work on-site at Sede Américas (Carrera 56 # 9 – 21).

• Commitment: Looking for long-term stability with an indefinite contract.

Quick Facts:

• 🗓️ Start Date: April 27, 2026.

• 🔋 Rest Days: Saturday and Sunday off.

All your information will be kept confidential according to EEO guidelines.