Sutherland is seeking an organized and technical person to join us as a Tier 1 Technical Support Consultant. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Tier 1 Technical Support Consultant in this role get to:

- Exceed client and company expectations by answering inbound calls to provide outstanding technical support.

- In the role of an Entry Level Technical Support Specialist, you will touch all aspects of technical support from troubleshooting to escalation of complex issues.

- Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity.

- The chance to work with people who will become your second family. A workplace that’s never boring.

- The opportunity to make someone’s day every day.

- Rewards and recognition: As you blaze your own trail and ignite your career.

Our most successful candidates will have:

- Bachelor Degree in engineering or computer science.

- English and German languages fluency.

- Demonstrated ability to perform at a high level, to support our high volume of inbound calls.

- Excellent verbal and written communication skills; proficient reading skills required.

- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.

- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.

The perfect candidate has to be fluent in English and German along with technical background or experience.