Sutherland is seeking an action-oriented and self-motivated person to join us as a Senior Accounts Receivable Collections (L3). We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Consultants in this role gets to: Enhance company’s cash flow by expediting collections of accounts receivable through substantial outbound calls daily. Manage a portfolio of accounts to drive timely payment of past due balances from large-dollar repetitive customers. Work collaboratively with internal teams to address any billing discrepancies and ensure accuracy of payment applications. Update and maintain accurate records of all communication and follow-up actions in the system. Performs a wide variety of credit and collection administrative duties. 

The following tasks may be performed with an emphasis on accounts receivable collections:    

·         Conduct numerous outbound collections calls daily to customers to discuss outstanding invoices, resolve payment issues and secure commitments to pay.

·         Utilizes systems and tools to manage a portfolio of customers to collect past due invoices.

·         Proactively provides customers with their current statement and or invoices for review of outstanding invoices.

·         Develops and maintains relationships with personnel at large-dollar repetitive customers.

·         Coordinates collection effort with internal sales force and customer care teams.

·         Reconcile accounts, research invoices and cash identification. Collaborate with Billing and Cash Applications teams on issues that are of mutual significance

·         Utilizes Enterprise Receivables System technology and Microsoft360 applications.

·         Record information about financial status of customers and status of collection efforts within client's system.

·         Make referral for credit line increases/decreases to Credit Manager when necessary.

·         Respond to customer inquiries via email and telephone.

·         Advise customers on alternative payment plans.

·         Refer discrepancies to higher level personnel for assistance.

·         Performs other related duties and participates in special projects as assigned.

·         Provide reporting at a summary level (daily, weekly, monthly) of collections efforts

·         Serves as a resource to peer group.

·         Assists in training fellow employees.

·         Provides accounts receivable system maintenance.

Our most successful candidates will have: - Post-Secondary education (CAT/ACCA or Associate Degree) with 5+ years of directly related work experience.

Candidate Profile: 

•    5+ years' proven experience in accounts receivable and B2B collections with a strong focus on outbound calls

•    Ability to collect on a timely basis while developing and maintaining customer relationships

•    Exceptional communication skills with knowledge of English grammar, rules of composition, and proper terminologies used in a Collections experience.
•    General working knowledge of various software applications such as Microsoft Word and Excel.
•    Must be organized and detail oriented.
•    Must be customer service oriented. 
•    Knowledge of company and departmental practice and procedures related to department activities.
•    Able to understand appropriate receivables technology and have SAP or an ERP experience.
•    Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.