We are Sutherland!

Sutherland is a globally leading company in Customer Experience Management (CXM). For over 37 years, we’ve been taking care of our clients’ customers and continuously accelerating growth through cutting-edge solutions and robust automation.

Start your career with us and work for one of the leading providers in the telecommunications industry!

Join our dynamic on-site team and experience how collaboration and success flourish in an inspiring office environment. Immerse yourself in an atmosphere that fosters creativity and team spirit. Benefit from the opportunity to work for a market leader in Europe while developing your skills in a supportive team and celebrating real achievements. Enjoy complimentary coffee, exclusive team events, and direct support from experienced colleagues and team leaders. Here, you’ll find not just exciting challenges but also genuine team highlights that make your workday truly unique. This position offers the opportunity to work in our offices in Sofia, Plovdiv, and Varna.

Come to the office and become part of a community that unites success and fun – we look forward to welcoming you!

Your Responsibilities:

• Handling inbound customer inquiries via phone for the leading European telecom provider, the #1 brand in Germany and Europe
• Managing customer queries related to internet, phone, and TV services
• Focusing on selling additional services and products to existing customers
• Providing fast, expert, and friendly responses

• You have excellent German skills (B2 - C1 level).
• You are ready to join us at one of our offices in Soifa, Plovdiv or Varna
• You are curious, self-motivated, and goal-oriented.
• Ideally, you have experience in the BPO/Contact Center or Sales industry.
• You are flexible and available for shift work, including Saturdays and Sundays.
• You have outstanding organizational and prioritization skills.
• You enjoy helping customers and contributing to team success.
• You possess an analytical mindset and strong problem-solving skills.

• Long-term job security with a permanent contract
• Excellent compensation package: Base salary + unlimited monthly bonus
• Part-time options with 8-, 6-, or 4-hour daily shifts
• Option for remote work within Bulgaria after training and based on individual performance
• Relocation package if you are moving from another city or country
• Paid two-month specialized sales training, including product training
• Individual coaching and training to maintain expertise
• Clear career progression within the company
• Additional health and life insurance
• 21 + 3 days of paid annual leave
• 1.5 hours of paid breaks per day
• Transportation allowance
• Meal vouchers
• Free coffee in the office
• Great office location
• Friendly and modern work environment
• Team games and rewards to boost morale

More Reasons to Join Our Team:

• Fully digital employee services through electronic signature
• Employee Assistance Program, including 24/7 access to psychological support
• Employee discount portal with over 20 exclusive offers
• Employee referral program
• Rewards and recognition program
• Multisport card, partially covered by the company
• Internal learning and development portals with certification training opportunities
• Numerous office events for employee engagement and wellness initiatives
• Gifts for births or adoptions
• Corporate Social Responsibility events and team-building activities
• Access to global business expertise
• Parking availability as per company policy

Are you ready for your next career step? Apply now!