Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

We're on the lookout for a dynamic Bilingual HR Support Representative proficient in French and English to ensure seamless HR support for our clients.

Your Responsibilities:

📞 Receive and log HR inquiries promptly via phone and email. 

🎫 Resolve queries through efficient ticketing systems. 

📋 Address employee inquiries on policies, benefits, and more. 

🎯 Maintain high-quality service levels and adhere to processes. 

🔒 Handle sensitive information with integrity and confidentiality. 

🚀 Take ownership of query resolution and individual metrics. 

Our Must-Haves: 

🇫🇷 Excellent proficiency in French (B2 or higher). 

🇬🇧 Good command of English (B2 or higher). 

🎯 Strong attention to detail and interpersonal skills. 

💡 Excellent decision-making and problem-solving abilities. 

🔐 Ability to manage confidential data with strict adherence to privacy standards. 

🔄 Agility to adapt in a fast-paced, dynamic environment. 

What You'll Receive: 

💼 Long-term job security with a permanent contract. 

🏥 Additional health and life insurance coverage. 

🌞 Generous annual leave, including wellness days. 

🍽️ Food vouchers and paid breaks. 

💰 Competitive salary and clear career progression. 

🏡 Flexibility to work remotely. 

🎓 World-class on-the-job training. 

But Wait, There's More! 

💻 Fully digital employee services with eSignature. 

🧠 Employee assistance program for psychological support. 

💸 Exclusive employee discounts portal. 

🤝 Lucrative employee referral program. 

🎉 Rewards and recognition for your achievements. 

🌍 Relocation package for those moving cities or countries. 

🏋️‍♂️ Multisport card coverage. 

📚 In-house learning portals with certification options. 

🎉 Engaging office events and wellness initiatives. 

👶 Gift for birth or adoption. 

🌱 Corporate social responsibility events and team-building activities. 

🌐 Exposure to global business insights and practices.