Human experiences are as singular and unique as a fingerprint. They're also living things-dynamic and in-the-moment. Today's brands compete on experience every day.

It's our job to help them win.

At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation

Key Responsibilities

• Build and develop a flexible recruiting team
• Coach and mentor recruiters to successfully achieve objectives and enhance recruiting skills
• Identify marketing sources to maintain a pipeline of applicants
• Develop, communicate, and execute recruiting plans
• Network through industry contacts, association memberships, trade groups and employees
• Conduct regular follow-up to understand the hiring managers' needs, establishing strong relationships with business partners and align our strategy with the needs of the business
• Develop and administer policies, procedures, controls, and best practices
• Assist in determining and administering recruiting budget
• Manage the administration of wage programs including performance management, career progression, and merit reviews
• Lead global recruiting projects as needed

Qualifications:

• Minimum of 3 years of experience in Technical Recruiting and Team Leadership experience (open to Supervisory and Managerial candidates).
• Has experience in hiring for web hosting roles and other technical related accounts in a BPO setting.
• Amenable to work onsite in Shaw and/or BGC.
• Strong oral and written English communication skills (will be required to take SHL; required to at least be at B2 level).
• High sense of urgency and strong follow-through (will be reporting to TA Tech Vertical Head and direct Resource person for Service Delivery).
• Strong organizational skills and ability to manage competing priorities.

All your information will be kept confidential according to EEO guidelines.