We Are Sutherland 

Sutherland is a global leader in Customer Experience Management (CXM), driving our clients' growth through innovative solutions and automation for over 37 years. 

Why Sutherland? 

🌍 With locations in 60 places worldwide, we've been operating in Bulgaria since 2008 with over 2,000 employees. We offer customer service and technical support in 17 languages, allowing you to work on exciting projects for some of the world's biggest brands. Here, you can develop your skills in a dynamic work environment. 

Join Our Brand-New Telecommunications Project! 

📞 Strengthen our exceptional team of customer service and sales specialists for our brand-new telecommunications project! We're seeking talented German-speaking employees for our leading telecommunications client, the #1 brand in Germany and Europe.

At Sutherland, You'll: 

• Dive into intriguing projects for renowned global brands. 
• Grow and sharpen your skills in a vibrant and supportive environment. 
• Collaborate with exceptional talents on exciting initiatives. 

We're on the lookout for a dynamic Bilingual HR Support Representative proficient in Italian and English to ensure seamless HR support for our clients.

What You'll Receive: 

• Long-term job security with a permanent contract 
• Attractive compensation package with unlimited monthly bonus 
• Additional health and life insurance 
• 24 days of paid annual leave, including 3 wellness days 
• Flexible part-time work models 
• 1.5 hours of paid breaks per day 
• Transportation allowance 
• Meal vouchers 
• Paid sales training and individual coaching 
• Clear career path within the company 
• Free coffee beverages and regular employee events 
• Modern work environment with great office facilities 

Your Responsibilities: 

• Receive and log HR inquiries promptly via phone and email. 
• Resolve queries through efficient ticketing systems. 
• Address employee inquiries on policies, benefits, and more. 
• Maintain high-quality service levels and adhere to processes. 
• Handle sensitive information with integrity and confidentiality. 
• Take ownership of query resolution and individual metrics.

• Excellent proficiency in Italian (B2 or higher). 
• Good command of English (B2 or higher). 
• Strong attention to detail and interpersonal skills. 
• Excellent decision-making and problem-solving abilities.
• Ability to manage confidential data with strict adherence to privacy standards. 
• Agility to adapt in a fast-paced, dynamic environment. 

MORE REASONS TO JOIN OUR TEAM: 

• Digital employee services 
• Employee assistance program 
• Employee discount portal 
• Employee referral program 
• Rewards and recognition program 
• Relocation package for newcomers 
• Multisport card 
• Internal learning and development portals 
• Employee engagement events 
• Gift for birth or adoption 
• Corporate social responsibility events 
• Access to global business expertise 
• Available parking

Ready for your next career challenge? APPLY NOW! 🌟

All your information will be kept confidential according to EEO guidelines.