Sutherland is seeking a reliable and organized person to join us as Human Resource Specialist. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

• Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems, and status changes. This will include telephone, chat, and e-mail interactions;
• Manages employee changes, special pays, employee updates, Tuition Reimbursement requests and report running;
   
• Interfaces with HRBPs, HRIS, Compensation, Benefits and Payroll personnel to assist in the administration and support of employee issues and problems;
• Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures;
• Escalates complex cases to the HR Shared Service Manager or field HR resources;
• Responsible for the employee file maintenance;
• Maintains high degree of confidentiality;
• Execute other lawful tasks assigned by the management related to his/her work and matching his/her qualification;
• Adhere to the rules and regulations of the company;
• Adhere to the non-disclosure agreement.

• Requires a college degree or 1-4 years of Human Resource experience ;
• Requires knowledge of various areas of human resources including benefits, employment, pay-related practices/process, compensation and company policies and procedures;
• Excellent communication and customer service skills;
• Ability to maintain confidentiality is required;
• Ability to work with a diverse group of employees and individuals;
• Strong knowledge of Microsoft Word, Excel, PowerPoint;
• Demonstrate Customer Orientation ;
• Working knowledge of Human Resources Practices;