Senior Associate - HRSS
- Full-time
Company Description
Sutherland is seeking a reliable and organized person to join us as Human Resource Specialist. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
- Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems, and status changes. This will include telephone, chat, and e-mail interactions;
- Manages employee changes, special pays, employee updates, Tuition Reimbursement requests and report running;
- Interfaces with HRBPs, HRIS, Compensation, Benefits and Payroll personnel to assist in the administration and support of employee issues and problems;
- Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures;
- Escalates complex cases to the HR Shared Service Manager or field HR resources;
- Responsible for the employee file maintenance;
- Maintains high degree of confidentiality;
- Execute other lawful tasks assigned by the management related to his/her work and matching his/her qualification;
- Adhere to the rules and regulations of the company;
- Adhere to the non-disclosure agreement.
Qualifications
- Requires a college degree or 1-4 years of Human Resource experience ;
- Requires knowledge of various areas of human resources including benefits, employment, pay-related practices/process, compensation and company policies and procedures;
- Excellent communication and customer service skills;
- Ability to maintain confidentiality is required;
- Ability to work with a diverse group of employees and individuals;
- Strong knowledge of Microsoft Word, Excel, PowerPoint;
- Demonstrate Customer Orientation ;
- Working knowledge of Human Resources Practices;