Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!  

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• Requires good English skills, excellent in Mandarin and Cantonese speaking.
• Able to read and write in Mandarin and English
• Require sales background and IT technical skills.

•    Only open to local Malaysian.

•    Preferable immediate starter / can start on tentative program dates.
•    Requires good English skills, and excellent in Mandarin and Cantonese speaking.
•    Able to read and write in Mandarin and Cantonese.
•    Require sales experience and IT technical skills.
•    Requires customer service background.

The role is 100% sales and technical support.

Education:
-SPM or Diploma or Graduation degree 

All your information will be kept confidential according to EEO guidelines.