We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland is seeking an attentive and goal-oriented person to join us as WFM Professional Services Engineer for the implementation and integration of the NICE Workforce Management platform at the customer’s site. The PSE will work with the project team from the sales to services transition through the implementation phases to the completion of the test plan and closure of the project.

Job Description

The WFM professional services engineer has the following duties:

• Installation and configuration of NICE software solutions at customer’s site and Cloud platforms, while following defined methodology, processes, system requirements and customer specific needs.
• Resolve technical issues related to application implementation and supports trouble shooting of product functionality.
• Integrate NICE software solutions to customer’s information technologies (LDAP, SSO, ACD vendors, HR platforms).
• Perform acceptance test to ensure that all components of the technical architecture are properly implemented.
• Provide technical support and technical quality control throughout all stages of the projects.
• Contribute to work plan creation and specification.

Must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas:

Server Technology:

• RedHat Linux is a MUST: Configuration, navigation, and terminology.
• Windows Server is desirable
• Apache.
• Active Directory, Security Policies, Hardening, Encryption.
• Virtual Servers - VMWare, VMotion
• Authentication: LDAP, SSO.
• Batch & PS scripting is desirable.

SQL technology:

• Scripting – Basic Queries and Updates knowledge (Select, Update, Joins, etc.)
• Microsoft SQL server/Oracle/PostgreSQL Configuration.
• Maintenance – Backups and Recovery, Security.

Networking:

• Network Principles – 7 Layer OSI Model, TCP, UDP
• Network Devices – NICs, Switches, Routers, MPLS
• Troubleshooting – Sniffers and various other Network Testing and Analysis tools

Telephony:

• Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco
• CTI Experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys
• VoIP Experience – Avaya, Cisco, Nortel

Nice Solutions (Advantage)

• Experience with the Installation and Integration of Nice WFM solutions into Customer Environments. • Experience with IEX/NICE Advanced Solutions – Forecasting/Scheduling, LDAP, SSO, ACD Integrations, DB migrations, Smart Sync, Disaster Recovery or HA solutions

Join one of the best place to work companies and enjoy great benefits such as Premium Healtchare, ergonomy/connectivity bonus, life insurance among others. Hybrid model in Bogotá, Colombia.