Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client’s engagement with their customers.  With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations. 

Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advance analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company. 

We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail.  Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK.  Leveraging this IP and combining it with our platforms, domain expertise, engineering and digital expertise and collaborative partnerships, we are a team of 40,000 delivering tailored services and solutions driving tangible results at scale for our clients.

Sutherland is seeking an attentive and analytical person to join us as a Functional Consultant. The Functional Consultant  is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.

Core Banking

Accounts Management (CASA, FD, Loans)

Payments (SO, BO, International Payments (SWIFT), SEPA, Domestic Payments experience in  various countries/regions)

Retail Analytics space

Retail Digital Banking

Core Banking

Accounts Management (CASA, FD, Loans)

All your information will be kept confidential according to EEO guidelines.