Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers' customers, delivering measurable results and accelerating growth.

• Responsible for answering customer support chats for general queries related to retail products
• To provide a quality customer service & support via Chat to ensure that customer’s issues or complaints are resolved in timely manner.
• To provide, maintain a quality service to all clients.
•  To provide quality customer assistance and support via chat to bring resolution to escalated customer product and service issues in a friendly and efficient manner
•  Aptly trained and updated in industry specific technology and in client’s processes, applications/ utilities and products.
• Maintain high level of expertise, soft-skills and Chatting etiquette skills
• Escalate appropriate issues to team leads

HSC or Any Graduation

All your information will be kept confidential according to EEO guidelines.