Sutherland is seeking an organized and goal-oriented person to join us as an Service Delivery Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Operations Manager in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Our most successful candidates will have:

• A Bachelor’s Degree is preferred but not required.
• Must be a seasoned Manager – minimum of 2 years.
• Three years of operations and management experience; Process transformation experience required.
• Experience in managing people, and performance management  - should not be only cross-functional experience.
• Good understanding of people metrics.
• Have managed minimum of 250 to 350 FTEs .
• Experience in mentoring supervisors, and coaches.
• Experience in client-facing operations.
• Preferred not must – Experience in CPG (Consumer Product Goods)

All your information will be kept confidential according to EEO guidelines.