We're Sutherland, a digital transformation company that rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.

We’re now seeking full-time, work-from-home Customer Service Representatives to provide next-level care to customers of one the world leader hotel brands (19 hotel brands with 7000+ hotels worldwide). All equipment provided.

For those of you who are interested in tourism ans sales, we offer you to get closer and work with the know-how of the global leader in the hospitality industry – Hilton.

This is the perfect role for you if:

- You would love to travel and want to pursue a career in the hospitality industry

- You speak fluently German and English

- You want to work for top clients of a 5-star hotel chain

- You love communication with people from all over the world

- You can understand the customers` needs and assist them in finding the best offer

- You are sales oriented

As representatives of the global leader in hospitality, our superpower is to inspire people to travel when visiting the best destinations in the world and our beautiful properties. Our role is to deliver a reliable and friendly service that differentiates us from all other providers.

- Checking availability at our hotels around the world

- Providing advise on the hotel properties and available rooms and packages

- Identify their individual travel needs and preferences and offering the best solution for them

- Managing their hotel bookings from making them to changing or cancelling them as needed

- Expanding our network of loyal guests and assisting our members with their accounts

- Assisting with redirecting our guests to other responsible department

For those of you who are interested in tourism ans sales, we offer you to get closer and work with the know-how of the global leader in the hospitality industry – Hilton.

This is the perfect role for you if:

- You would love to travel and want to pursue a career in the hospitality industry

- You speak fluently German and English

- You want to work for top clients of a 5-star hotel chain

- You love communication with people from all over the world

- You can understand the customers` needs and assist them in finding the best offer

- You are sales oriented

We will provide equipment, however to work from home, you must have:

• Good Internet connectivity:
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

You will get:

- Competitive salary, well above the national average;

- Excellent commission structure;

- Relocation package with airfare assistance and initial hotel set-up assistance;

- You will become part of a recognized international market leader and can enrich your CV;

- An ambitious corporate culture that encourages internal promotions and professional development;

- Excellent benefits package;

- World-class on-the-job training;

- Team building and social activities, volunteer participation, charity events and much more!