Specialist, Customer Resolution will serve as a key interface and provide customer care to Parents/Students/Providers. This position is responsible for scholarship application processing, including the determination of applicant eligibility in accordance with scholarship guidelines.

1. Review open accounts from the daily Ageing report

2. Monitor and maintain the assigned accounts - Receivables (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations

3. Handle payments and queries and timely follow-up on payment arrangements

4. Monitor customer payments activity to ensure receivables are collected in a timely manner

5. Ensure timely escalation in case of no response.

6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner

7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client

8. Assists with the cleanup of UC's (unapplied credits), short paid invoices

9. Send Dunning letter to customers to make the payment of delinquent accounts

10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

11.Update Daily/Weekly trackers and perform self-quality check

12.Adherence to Control and Compliance

13. Act as a liaison between Customer, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any

14. Follow and update the Standard Operating Procedure (SOP)

15. Active participation in Learning & Development.

All your information will be kept confidential according to EEO guidelines.