At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a B2B Collections Team Manager who will lead, develop and motivate a high-performance team of support professionals. If you believe you have what it takes and you’re ready to take the next step in your career, come work with us! As a B2B Collections Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: Key Responsibilities: - Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations - Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line - Identify the training needs that will equip the staff with fundamental s

Our most successful candidates will have: - If internal, must be at least 1 year in the UPS ecosystem - Minimum 1 year in a Team Leader position whithin sutherland - One to two years of experience in a similar role in a contact center setting. Business to Business collections experience is required. - Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements - Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues - Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Have excellent working knowledge of MS Office applications German Fluency is Mandatory