About Us

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel everyday for their connectivity needs.

Vist our website www.superloop.com to learn more.

Superloop is looking for VoIP/PABX engineers to work on cloud PBX systems and on other VOIP systems based on Asterisk & Open SIP. You will be responsible for providing first level technical support for Exetel’ s corporate VOIP customers, which involves setting up new business VOIP systems and troubleshooting them.

You will work with a team of VoIP engineers based in the Colombo office to provide technical support for Australian customers, and with other talented telephone system developers in Australia to continue the development of innovative and world leading telephone PABX systems.

Exetel’s Colombo office is located at CBD Business Center, Colombo 01 with AEST working hours.

What will you do?

• Acting as the first point of contact for Exetel VoIP customers via calls and emails.
• Plan and configure call flows per customer’s requirements for the company offered UC platform and the freePBX solution.
• Troubleshooting VoIP related issues, dealing with upstream carriers if necessary and work with the Team.
• Handling Provisioning and service delivery of VoIP services and Migration projects when assigned.
• Handling Exetel Number Porting, organizing/ following up on orders, bookings, and cut overs along with testing ported numbers prior to client hand-off when required.

Here's what you'll need:

• Excellent Asterisk/SIP based VoIP product knowledge and a good knowledge about SIP protocol, sniffing tools like Wireshark and Networking.
• Asterisk/ Linux/ Voice product-based certifications will be an added advantage.
• Good problem solving and analytical skills
• 2 years of Telecommunications/ Networking experience, preferably in service provider environment
• IT/Engineering degree or equivalent
• Excellent personal and written English communication skills
• Should be willing to work in Shifts (4 a.m. - 1 p.m./ 8.30 a.m. - 6.30 p.m. and weekends)
• Experience in VoIP products will be an added advantage

What can we do for you?

As we grow and evolve, we want you to as well.

We’re progressive. We understand that life exists outside of work which is why we have a flexible approach to the way we work.

We’re innovators. Innovation is part of our identity, which is why we celebrate the uniqueness of yours.

We’re easy-going. We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.

We welcome diversity. We encourage and seek out diversity of backgrounds and opinions, because we know differences challenge us and help us grow.

We give back. In addition to annual and sick leave, we give you the opportunity to spend some paid time away from work doing something meaningful with five personal development days per year. You can use these to help out in the school tuckshop, attend training for your own personal development, or lend a hand to a meaningful charity if you would like to.

We stand by our product. We’re confident we have the best connectivity product on the market so we offer our employees free connection to our home broadband service.

We take care of our people. We provide market-competitive compensation, a collaborative workspace in the center of Colombo, and a range of perks and benefits, including insurance, mental health services and personal and leadership development. We put forth a lot of effort at work and when it comes to having fun, we do the same.

You have the chance to join the opportunity of a lifetime. What are you waiting for?