#ChangeMakers
Ready to make an impact?

We develop, manufacture and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it. 

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We are looking for you as our new Global Customer Success Manager Digital. In this role you will be part of the Customer Success & Development Team, who is responsible for the development of the digital dentistry business within the Dental Service Organization customer segment together with the DSO sales teams for assigned accounts and digital solutions.

Your main tasks will include: 

• Support the business development of the overall Straumann Group digital solutions portfolio in the DSO customer segment by collaborating with the DSO sales organization in the identification and execution of business opportunities
• Actively engage in pursuits together with the DSO sales team, directly working with DSOs to evaluate business benefits and define specific solutions for clinical and operational workflows deploying the digital portfolio of Straumann Group and Partners
• Plan, implement and follow-up on pilot projects for Straumann Group digital dentistry solutions with assigned DSO customers (DSO specific benefits case, workflow definition, solution customization and technical integration, KPI definition and measurement, collection of best practices) 
• Take responsibility together with the Key Account Manager / local organization and the customer for the roll-out and implementation of digital workflows, manage roll-out projects together with the local organization
• Take ownership in driving treatment planning (implant and orthodontics) and CAD design software solutions and services in the  DSO segment
• Act as key contact person for DSO Sales and Key Account Managers to answer product related questions from customers and the field
• Analyse and evaluate the usage uptake of digital solutions and coordinate measures to enhance the usage uptake with Key Account Manager and local organization.
• Support marketing campaigns and activities for digital solutions in cooperation with DSO Key Account Managers

• Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience
• Experience within the dental industry in business development, product management and/or sales related functions
• Experience in project management and implementation of projects concerning digital dentistry solutions 
• Experience in working in a matrix organization and working in a global set up
• Strong service skills, customer focus as well as strong communication and presentation skills
• Professional with entrepreneurial spirit and strong commercial and execution abilities, self-starter
• Resilient – able to adapt and perform in changing customer and organizational environments, combined with a can-do attitude
• Passionate and creative team player with a strong sense of accountability
• High willingness to travel
• Fluent in English, any other language is an asset

What can you expect from us?

• An agile and ambitious environment: We are #ChangeMakers.
• Open, friendly colleagues who #collaborate and #support each other: We are #Players+Learners.
• The #freedom to #create and #engage: You can leave your #FootprintInDentistry.
• An employer who invests in our #inspiring corporate #culture.
• The #opportunity to develop yourself as a person and in your #career. We #grow.
• #Attractive workplaces at great locations - We are a #GlobalPlayer.
• A good salary and many other cool #benefits (depending on location).
• To work for the No. 1 in #Dentistry and one of the leading #MedTech companies.

and many other things more! 

What do people say about us as an employer?

See reviews on  Indeed  -   Glassdoor  -  Kununu (German)

Stay tuned and connect with us!

@straumannjobs at LinkedIn - Xing - Twitter - Instagram - Pinterest - Quora

Renata Putnik, Head HR EMEA & DSO, is your contact person in case of questions.

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.