At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world’s leading job-tech platform.

Join our team and you’ll be responsible for managing the customer service department for the island of Ireland across three leading hiring platforms Irishjobs, Jobs.ie and NIJobs. 

Working in the Customer Experience department, you will have responsibility for overseeing a dedicated team of Customer Service Executives and constantly seeking new ways to delight our customer base. 

You will play a vital role as we reimagine the labour market to make it work for everybody. 

Your responsibilities:  

• Be excellent at documenting. You will be tasked with creating customer service process maps, playbooks, FAQs, customer knowledge bases, customer enablement materials etc.  
• Partner with the Head of Ireland and other stakeholders to further refine the structure, process, systems, and resources to successfully support our customers/team. There is huge scope for creativity and impact in his role 
• You take accountability for consistently achieving your individual and team KPI targets 
• Create and implement impactful customer service training and resources for new and tenured team members 
• Deputise for Head of Customer Service & Success on ad hoc basis 

• 4+ years’ Experience in customer service management in a B2B environment 
• Ability to coach and develop all team members, with a strong focus on professional development 
• Have a people focused mindset, putting your team and our customers at the heart of our every decision  
• Strong organization skills that can accompany growth and change management situations 
• Experience in relevant CRM software (Salesforce a benefit)

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 23 days holiday allowance + 2 company days + bank holidays 
• After each year in the company, you get an extra day (up to 4 days) 
• Private medical healthcare  
• Pension contribution up to 5% 
• 24/7 Employee Assistance Programme 
• Life Assurance Cover 
• Bike to work scheme 
• Educational assistance 
• Hybrid working model  
• Volunteering days 

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.