At The Stepstone Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods. We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know. 

We also have a hybrid approach: Work from home 2 days and 3 days at the office!

You will be responsible for providing reporting and data to internal stakeholders on the performance of multiple projects as well as BAU market insight topics.
You will assist a network of Sales & Success teams and their customers to provide a consistent, reliable, and positive user experience.

The first area your role involves delivering renewal and market data to our sales teams. You’ll be expected to deliver advice on the opportunities backed up with data about customer and market activity.

Secondly, your focus will be to provide expert advice on automated solutions for these customers so we can get their vacancies onto our site as quickly and efficiently as possible. This will vary customer to customer and you will be responsible for helping decide on the best solution for each customer.

What will this role look like on a day-to-day basis?

• Posting listings to our site adhering to best practice guidelines to help customers achieve results.
• Support customers and internal stakeholders to ensure they receive the best response rates from our listing offerings.
• Proactively provide statistical based analysis regarding performance of job listings and market insights.
• Optimise roles, using internal systems, market benchmarks and knowledge.
• Proactively engage with our internal product teams on any projects/feedback about our listing products.
• Be a point of contact for any postings. Liaise directly with 3rd party providers, customers and internal stakeholders to ensure their expectations are met within the terms of the process.
• Finding the most time efficient, optimal solution to customers/internal stakeholders where necessary to help improve the journey of their listings and use of market insights to aid in providing useful advice.
• You will assist a network of Sales & Success teams and their customers to provide a consistent, reliable and positive user experience, taking charge of the automated job process in an efficient manner to achieve team SLAs.

Some skills you may have...

• Consultative and proactive approach.
• Analytical, have the ability to read data sets.
• Keen eye for detail, as large parts of the role involve data entry.
• Forward thinking, with a solution focused mindset.
• Good problem solver.
• Strong ability to multitask and prioritise workload. This will include the ability to manage time.
• Able to follow processes and procedures.
• Strong relationship builder, with both internal and external stakeholders.

What we offer

• Holiday - 29 days holiday a year, plus public holidays. In addition, you can buy or sell up to 3 days each year.
• Charity - Additional days off every year to volunteer to charitable causes. You can also donate tax-free to a registered charity, and The Stepstone Group will match your contribution up to a value of £10 per month.
• In house barista - Brewed fresh and free of charge. We also have fresh fruit and plenty of snacks.
• Medical - Access to digital GP and well-being services.
• Pension Scheme - We offer a competitive pension scheme to help you plan for the future.
• Family Leave - We understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.