Equipped with data insights into recruitment and employment trends in the local market, Pnet is the leading online recruitment service provider in South Africa.

Pnet is the place where possibilities begin. It is where great candidates and employers meet. This is what we do every day – it’s what we love doing and it’s what we’re good at.

Pnet allows jobseekers to search and apply for new roles and allows recruiters to find the right candidates to fill their vacancies. Every day we see how our job-matching technology brings recruiters and jobseekers together, to uplift businesses and boost careers.

As a subsidiary of global recruitment JobTech giant, The Stepstone Group, Pnet embraces global best practice and a culture of collaboration and innovation. Belonging to The Stepstone Group also provides us with access to the resources and expertise of a multinational recruitment technology platform provider.

About the Role:

The Client Relationship manager is responsible for managing and nurturing the relationships between the company and its clients (recruitment agencies) and will act as the primary point of contact. They will be responsible for maintaining and growing the business's revenue streams by understanding the unique needs and preferences of these key accounts and tailoring the company's solutions and services to align with their specific requirements. They work closely with cross-functional teams within the company; marketing, support, and data quality to ensure seamless communication and collaboration.

About the Department

A team of passionate Account managers who are dedicated to cultivate meaningful relationships with key and future clients. There is an understanding that their client’s success is their success. Through many years of hard work and dedication, the team can proudly boast that they service majority of the recruitment agency market in South Africa. With a deep understanding of the industry, their clients’ needs as well as the businesses solution offering, they are able to meet the needs of their clients to ensure mutual growth.

This specialized department isn't just about managing clients; it's about forming strategic alliances that empower recruitment agencies to source, engage, and retain top-tier talent for their clients. The mission of the Agency Sales Department is to elevate recruitment agencies' capabilities by providing them with tailored solutions, insights, and resources.

The Agency Sales Department plays an intricate role within an organisation driven by values such as; “We Go Beyond”, “We Are Kind” and “We Stand on our Number”.

Responsibilities/ Outcomes

• Ensuring all clients are contacted timeously with regards to upcoming renewals.
• Meeting set New Business targets.
• Building and maintaining relationships with clients and key personnel at the clients.
• Conducting regular trainings / CRM visits (on-site and face to face) / value added conversations to ensure clients are satisfied with their products and services and build relationships with key stakeholders.
• Being aware of new opportunities for further sales within key clients or new clients.
• Letting clients know about other products when and if they are released.
• Achieving monthly targets and KPI’s as set by the Agency Sales Manager.
• Escalating and resolving areas of concern as raised by clients.
• Doing follow up meetings and having conversations about client satisfaction surveys and reviews to improve interactions and service level at those clients.
• Monitoring company performance against service level agreements and flagging potential issues that arise in the contract term with functionality or product.
• Updating SAP regularly.

• 5 years + being in a sales environment / account management role.
• Matric essential
• Degree / Diploma preferable
• Own reliable transport
• SAP knowledge preferable
• Track record of relationships being created and managed.
• Sector experience or knowledge from online, digital or recruitment essential

DISCLAIMER

Pnet is an equal opportunity employer.
Please note that if you haven’t heard from us within 2 weeks that your application has been unsuccessful.