Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The Digital Support Specialist is responsible for ensuring the availability, stability, performance, security, and continuous improvement of the Bank's digital channels and customer-facing platforms. The role provides operational and technical support for Internet Banking, Mobile Banking, Banking Apps, USSD platforms, APIs, payment integrations, and related digital banking solutions.

The incumbent will serve as a critical link between business users, technology teams, vendors, and external partners to ensure seamless digital banking service delivery, exceptional customer experience, and compliance with bank policies and regulatory requirements.

Bachelor’s degree in information technology

Experience
3-4 years of experience supporting designated applications, preferably within banking, financial services, or a related industry. Familiarity with Core Banking systems, peripheral applications, and integration platforms. Experience with troubleshooting technical issues within established SLAs. Experience in supporting application upgrades, patches, and releases.

Behavioural Competencies:

• ​​​​​​​Adopting Practical Approached
• Generating Ideas
• Managing Tasks
• Taking Action
• Upholding Standards

Technical Competencies:

• Application Support
• Business Continuity and Disaster Recovery Planning
• Network Security Monitoring
• Testing (unit, regression, integration)
• Trouble Shooting

Key Impact Areas:

• Monitor, manage, and support the Bank's digital banking ecosystem, including: Internet Banking, Mobile Banking, Banking Applications (SmartApp), USSD Services, API integrations, Digital, payment platforms.

• Ensure end-to-end processing and successful completion of digital banking transactions.

• Escalate incidents to third-level support teams, vendors, and system providers when required.

• Deliver high-quality support to business units, branches, operations teams, and digital banking customers.

• Ensure adherence to information security standards, banking regulations, and internal policies.