Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To implement, enable, scale, entrench, engage and commercialise the consumer client value proposition/s and life journeys in the Voice Branch, country in collaboration with other Segments, Client Solutions, Engineering and country stakeholders through the client engagement platforms. To drive integrated ways of work with Client Coverage, Digital and eCommerce for the delivery of client sales and service needs.

• Business Commerce/Finance related degree

Experience:

• 5-7 years's experience (Relevant FAIS qualification and experience. Experience in branch management (including income statement management and all aspects related to sales and service).

Key Impact Areas:

• Assess, determine and maintain the capability measures of the branch's resources (people, process and systems) through the collection and analysis of reliable information/data to determine what the resources can predicatively achieve in meeting variable client demands, current performance against these measures and the required resource/operational changes/efficiencies that need to be made.
• Develop and drive appropriate client strategies and tactics to ensure that income statement and balance sheet objectives are achieved as guided by the explicit boundaries of client level pricing and profit hurdles.
• Drive and assess alignment between the branch staff requirements and the local workforce plan to ensure that there is sufficient staff resources to meet the fluctuating demands of the customers.
• Lead the branch team according to the lean leadership and employee engagement principles, including employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention and reward and people administration, to ensure a high performance culture that will enable ultimately enhance the customer experience by consistently meeting their demands.
• Upskill and coach the team on the collection, analysis and capturing requirements of all relevant management information to ensure data is available, accurate and relevant to drive effective decision making.

Behavioural Competencies:

• Articulating Information
• Convincing People
• Making Decisions
• Producing Output
• Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Knowledge
• Processing
• Product Knowledge (Consumer Banking)