Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

As part of Standard Bank's insurance and asset management business unit, IAM, the Investment Platform business is able to leverage the latest global technologies and worldwide partners to deliver an investment platform based on modern architecture and straight through processing.

To oversee the daily operations of client services management teams, driving optimal performance and the delivery of exceptional client service that embodies world-class operational standards.

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required: Service Management

5-7 years
Demonstrated experience and ability to manage multiple internal stakeholder relationships to drive business operations. Includes Finance, IT, Compliance and Risk.

5-7 years
Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal and external stakeholders

Behavioural Competencies:

• Developing Expertise
• Directing People
• Embracing Change
• Examining Information
• Exploring Possibilities

Technical Competencies:

• Active Listening
• Automation Acumen
• Automation Enablement
• Automation Literacy
• Client Relationship Management