Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To attend to any cash (and/or forex) related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

• Diploma in Banking or related at NQF 6
• Submit a cover letter indicating your preferred duty station. 

Experience: 3-4 years - Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs. Familiar with the legal aspects regarding cash and forex handling. Knowledge of other departments and their functions within a branch.

Key Responsibilities: 

• Actively engage with walk-in customers to identify demand generation opportunities  and promote the use of multiple branch and non-branch channels to enhance the opportunity for further sales; capture and log the corresponding documentation and customer information.
• Adhere to all duty of care requirements as per branch operating procedures to ensure error rates and operational losses are minimised.
• Analyse data and information in order to develop and apply self-correcting action where applicable, to enable constant fulfilment of customer demand.
• Engage with walk-in customers to fully understand their demands and follow the required procedures to ensure that customer demands are fully and consistently met whilst mitigating any potential risks or non-compliance.
• Manage, process and attend to the handling, control, movement, storage and collection of all cash assets in the branch as per the laid-down policies and procedures to ensure all customer and business needs are sufficiently met, all prescribed limits are upheld and any potential risks or non-compliance is minimised.

Behavioural Competencies:

• Articulating Information
• Exploring Possibilities
• Following Procedures
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Heart of Customer Experience
• Product Knowledge