Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To ensure that the Voice Branch provides adequate inbound, outbound, sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions, frameworks and conduct requirements.

Type of Qualification: First Degree
Field of Study: Business Commerce or any other related field

Experience Required
5-7 years

• Experience within a contact centre environment (across sales and service).
• Experience of the bank's products, processes and systems.
• Experience in managing client queries and complaints

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions

Technical Competencies:

• Application & Submission Verification 
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding 
• Processing
• Product Knowledge