Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Minimum Qualification:

• NQF Level 5 or equivalent in Banking, Finance, or related field

Experience Required:

• Client Coverage
• Personal and Private Banking
• 1-2 years Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs
• Familiar with the legal aspects regarding cash handling
• Knowledge of other departments and their functions within a branch
• Demonstrated experience in customer service and relationship management
• Proficiency in cash reconciliation and balancing
• Experience with banking software and cash management systems

Skills and Competencies:

• Excellent numerical and analytical skills
• Strong attention to detail and accuracy
• Effective communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office suite, particularly Excel
• Knowledge of anti-money laundering (AML) and know your customer (KYC) procedures

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing