Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services   offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.

To monitor and evaluate risks for PPB client and to provide support to the Fraud and Risk Manager.  Ensure adherence to Risk Execution requirements.

Minimum Qualification: 

• Secondary/High school/A levels/Matric

Experience Required :

• 5 - 7 years experience in Personal and Private Banking
• Relevant service and/or sales experience (e.g., Insurance Sales or Claims / Branch or Contact Centre). Knowledge of relevant product, processes and systems. Previous Customer Call Centre experience is compulsory.

Key Outputs :

• Monitor quality and productivity as per set benchmarked standards and agreed risk framework
• Monitor adherence to the Risk Execution frameworks
• Provide analysis and reporting and recommends remediation where required
• Provide input into audit requirements, mitigate findings and remediation
• Identify best practice and opportunities for continuous improvement.
• Monitor and manage logged incidents including root cause analysis
• Track and manage actions assigned to 1st line of defence
• Provide input into Quality Assurance

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Compliance
• Insurance Principles
• Insurance Products & Services
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification

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