Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To analyse, assess and pay valid funeral claims within 48 hours from the time the last   document is received. To detect fraudulent activities on funeral claims. Understand SBIS’s goals and objectives and strive to achieve them. Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.  Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.

Type of Qualification: Diploma
Field of Study: Insurance Institute or Insurance Qualification

FAIS Compliant

RE 5

Experience Required
Insurance Legacy & Enablement
Insurance
The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category

Behavioural Competencies:

• Articulating Information
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data

Technical Competencies:

• NPS score of >80%
• ENPS Participation
• Refer all suspicious claims to Fraud operations.
• To Achieve fraud savings, target as set out by business.
• 0% errors on Quality Assurance rating
• Finalize a minimum of 20 claims per day.