Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To perform collections functions focusing on minimizing the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills.

To handle customer enquiries and requests across all mediums (i.e., phone, e-mail, Interactive SMSs etc.) accurately and within agreed service times and quality standards.

Type of Qualification: First degree

Experience Required

1-2 years

Experience in debt management, data analysis, communication and negotiation skills.

Behavioural Competencies:

• Establishing Rapport
• Managing Tasks
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Data analysis
• Communication Skills
• Negotiation Skills
• Data Presentation