Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To anlayse and understand an assigned portfolio of existing clients, working as part of a deal team to provide a single flow solution within a single solution set (i.e. Cash, Trade or Investor Services (IS)) for a single client in a single location to ensure client and solution satisfaction.

Bachelor of Commerce in Accounting or related 

Experience: 

• 5 years' experience in motivating credit applications. 

Key Responsibilities:

• Understands the client need in the context of a single flow solution in a single solution set (Cash, Trade or Investor Services (IS)). Review and analyse the client portfolio to identify potential upsell opportunities.
• Consult internal product houses, implementation, and client service teams, and investigate how clients access solutions and utilize digital channels to support the remediation process and potential upsell and / or cross-sell opportunities.
• Acts as the primary contact for on-going client concerns, negotiations and prioritization, ensuring all deal pipeline deadlines are met to enable accurate projections. Communicates with the deal team, and captures commercial terms and mandates on the system.
• Acts as the primary interface for client and represent the client “face” to teams, confirming client satisfaction with solution.

Behavioural Competencies:

• Articulating Information
• Documenting Facts
• Establishing Rapport
• Examining Information
• Interpreting Data

Technical Competencies:

• Client Business Case
• Client Retention
• Cross and Up-Selling
• Industry Knowledge
• Local Market Knowledge