Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Responsible for ensuring the smooth operation of Card Systems by providing effective and efficient support with respect to the Card Technology environment. Responsible for resolving problems by applying ITIL methodology to ensure process improvements and systems enhancements lead to improved system performance and stability. Responsible for troubleshooting and ensuring incidents are responded to and resolved within the required service level agreements. Responsible to manage projects within an agile project methodology. Responsible to manage change as per the defined change management process. Identify requirements for data retrieval and provide information by designing methods to collect and retrieve required data. Prepare reports by collecting, analysing, and summarising information. Works within a team to accomplish related results as needed.

• Bachelor's Degree in Information Technology

Experience:

• 5 years: Proven experience in application of service management processes and frameworks. Experience gained in providing level 2 technical support to an area of the business. 
• Knowledge in the industry card environment will be an advantage.
• Knowledge and or experience in an information technology environment will be an advantage.
• Knowledge and or experience of Visa and Mastercard environment will an advantage.

Key Responsibilities:

• Review unit testing and system integration testing (SIT) completed by head office functions or other country teams. Identify gaps in the testing that need to be covered by additional local testing.
• For major system failures, participate in the crisis management process by troubleshooting and analysing diagnostic information, identifying the root cause of the failure to implement remedial steps to solve the issue and by participating in a coordinated effort to bring the systems back into full operation.
• Perform day-to-day support and maintenance of the card environment.
• Review the performance of the systems against service level agreements and operational level agreement with the infrastructure team. Compile reports and provide feedback to business users on the system uptime, open incidents, incident resolution times and all other pertinent matters monthly.
• Review open incidents and issues daily. Perform daily, monthly, and annual data loads into interfacing systems locally or to the main data centre at head office. Review and resolve error logs and data transfer issues.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts

Technical Competencies:

• Application Knowledge for Support
• Data Analysis and Inference
• Risk Management
• Stakeholder Management (IT)
• Trouble Shooting