Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

• Matric
• National Certicate in Banking (NQF5 FAIS-aligned qualification)

Required Experience:

• Minimum 1-2 years of experience in Personal and Private Banking
• Demonstrable branch banking experience is essential
• Comprehensive understanding of the bank's established policies and procedures related to teller operations and frontline support
• Proficiency in managing bulk cash and ATM operations
• In-depth knowledge of legal aspects pertaining to cash handling
• Thorough familiarity with the functions of various departments within the branch structure

Key Competencies:

• Rigorous adherence to banking regulations and compliance standards
• Exceptional attention to detail in financial transactions
• Strong analytical skills for accurate assessment of customer needs
• Ability to maintain composure and efficiency in high-pressure situations
• Commitment to delivering superior customer service within the bank's operational framework

Behavioural Competencies:

• Articulating Information
• Examining Information
• Following Procedures
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)