Manager, Voice Branch
- Full-time
- Business Segment: Personal & Private Banking
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To implement, enable, scale, entrench, engage and commercialise the consumer client value proposition/s and life journeys in the Voice Branch, country in collaboration with other Segments, Client Solutions, Engineering and country stakeholders through the client engagement platforms. To drive integrated ways of work with Client Coverage, Digital and eCommerce for the delivery of client sales and service needs.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce/ Administration or related field
Type of Qualification: First Degree
Field of Study: Business
Experience Required
Digital & eCommerce, CHNW
Personal and Private Banking
5-7 years
Experience in managing product and solution delivery, delivering business value, managing teams and managing IT projects within multidisciplinary teams. Experience in effectively managing relationships across the value chain to deliver a programme of work. Experience in effectively managing front to back delivery teams i.e. business, specialised functions (SME's) and IT delivery. Significant business and product background and technical / IT understanding.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Convincing People
- Embracing Change
- Exploring Possibilities
- Interacting with People
- Managing Tasks
- Providing Insights
- Understanding People
Technical Competencies:
- Banking Process & Procedures
- Compliance
- Customer Understanding ( Consumer Banking)
- Data Management (Administration)
- Planning, Forecasting and Budgeting
- Risk Measurement