Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Please note this role is a Fixed Term Contract, and eligable applicants need to resuide in the Isle of Man.

To provide administrative support within the Operations function acting as the technical and processing specialist support to the Account Services teams to ensure delivery of the service levels agreements and provide cover as necessary to support BAU.

Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Service Management
Operations
3-4 years
Experience within Operations teams across several processing & functional areas.

Outputs:

• Act as a point of referral for junior colleagues to resolve complex and unusual client queries across the Operations teams to ensure efficient and effective account services is provided.
• Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.
• Encourage and promote business changes positively across the respective teams, involved in the change and innovation process, to promote understanding, acceptance and positive adoption.
• Facilitate and process fraud cases, liaising with the external fraud team and the client to gather information required to effectively manage the dispute to the benefit of all parties concerned.
• Identify, plan the implementation of continuous improvement and innovation initiatives across all teams within operations, paying particular note to cross over functions to ensure team effectiveness and efficiency.

Technical Competencies:

• Business Intelligence
• Client Relationship Management
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Operations Risk Management