Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To take demand from CIB, CHNW and Business & Commercial Clients Non-Resident banking customers and provide exceptional customer services for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product, segment and legislative (e.g., FAIS) parameters.

• Matric ,Diploma ,Degree
• FAIS - Mandatory ( Not Negotiable )

Experience Required

• 3 - 4 years Operations Client Experience
• Broad understanding of Finance,Accounting
• Practical experience in Forex and Non Residents 
• Client Control OR Call Centre with Banking Experience
• Forex Exchange Control Experience

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Documenting Facts
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Following Procedures
• Impressing People
• Interacting with People
• Interpreting Data
• Inviting Feedback

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Difficult Calls Management
• Know-Your-Customer
• Product Knowledge (Trading, Transacting)
• Records and Archive Management
• Written Communication