Manager, Digital Adoption and eCommerce

  • Full-time
  • Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To drive customer digital platform adoption through digital registrations and utilisation in order to increase revenue and improve client experience on digital channels for existing & new PPB customers.

Drive growth in digital sales and achieve revenue targets for allocated category of products within the segment, across all digital channels and platforms, web, and social media.

Manages all online sales and service activities in collaboration with key stakeholders (from search engine optimization, online traffic, product and brand presence, relevant content and end-to-end sales processing/processes, channel utilization, analytics and measurement)

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Computer Science or Business Commerce

Experience Required
Digital & eCommerce, PPB
Personal and Private Banking
5-7 years
Experience in promoting or selling digital banking products and processes. Marketing experience and designing of campaigns. Experience in change management within a digital banking or technology solution environment.

Additional Information

Behavioral Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Embracing Change
  • Establishing Rapport
  • Examining Information
  • Generating Ideas
  • Interpreting Data
  • Managing Tasks
  • Providing Insights
  • Pursuing Goals
  • Taking Action
  • Team Working

Technical Competencies:

  • Attitude of Customer Experience
  • Commercial Acumen
  • Data Analysis
  • Mind of Customer Experience
  • Risk Identification
  • Risk Response Strategy

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