Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Please note this role is a fixed term contract role, and relocation is not able to be considered

To provide a first line of support to the Business Development Managers, their introducers and New Business Executives within the Isle of Man (IOM) Distribution Team, while ensuring that an exceptional service is delivered at all times by providing full administrative support.

Minimum Qualifications

• GCSE / A Levels

Experience Required

• The role requires 3-4 years of relevant experience in financial services.

Outputs:

• Assist in the maintenance of the IFA Support Mailbox by ensuring emails are responded to within service levels.
• Assist the business support manager as required to deliver projects to improve the efficiency and effectiveness of the departmental operations.
• Assist with IFA annual reviews to ensure they are completed in line with the recently revised process and standards
• Collate client information as instructed (such as Terms of business), prepare required documentation and maintain appropriate paper and electronic filing systems, in line with security processes to enable efficient document management.
• Ensure accurate information is loaded onto the system and provided to the Business Support Manager or others in the team when need be or upon request.

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Client Servicing
• Mind of Customer Experience
• Process Governance