Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To manage and direct staff in the Rehabilitation and Recoveries function to ensure the effective and efficient recovery of the total arrears across all portfolios and achieve deliverables in terms of agreed strategy; develop and maintain relationships with other functions within Stanbic Bank as well as external stakeholders with the aim of maximising collections.

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business/ Commerce/ Law

Experience Required

• Business-orientated/Legal post-graduate qualification.
• 3 – 5 years experience in managing a Rehabilitation and Recoveries unit.
• 3 – 5 years experience in a Retail risk management environment.

Behavioral Competencies:

• Developing Expertise
• Developing Strategies
• Embracing Change
• Empowering Individuals
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Resolving Conflict
• Team Working
• Understanding People

Technical Competencies:

• Coaching and Mentoring
• Contact Centre Customer Relationship Management
• Managerial Budgeting
• Performance Management
• Product and Services Knowledge
• Risk Management
• Workflow Management