Head, Service Support

  • Full-time
  • Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Accountable for cascading and supporting Branch Managers to cascade and execute the country PPB strategy in alignment with PPB objectives. Overall accountable for the achievement of the operating income, controllable costs and client objectives through the coverage teams.  

Qualifications

Minimum Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Client Coverage
Personal and Private Banking
5-7 years
Relevant FAIS qualification and experience. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Additional Information

Behavioral Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Convincing People
  • Directing People
  • Exploring Possibilities
  • Following Procedures
  • Generating Ideas
  • Making Decisions
  • Producing Output
  • Providing Insights
  • Understanding People

Technical Competencies:

  • Application & Submission Verification (Consumer Banking)
  • Banking Process & Procedures
  • Customer Acceptance & Review (Consumer Banking)
  • Customer Understanding ( Consumer Banking)
  • Processing
  • Product Knowledge (Consumer Banking)
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