Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead and manage a team and co-create the relevant portfolio (e.g. Vendor Management, Service Management) strategy and translate it into operational pans and goals. Oversee and monitor the query management and resolution process and close out any long outstanding escalation by engaging with relevant internal and external stakeholders to resolve. Drive the adherence of service level agreements with clients and vendors to deliver exceptional service and client experience.

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Operations Production Services
Operations
5-7 years
Demonstrated ability to forecast, budget and monitor operational expenses

5-7 years
Demonstrated application of knowledge and expertise within an operations environment

5-7 years
Demonstrated client and stakeholder relationship management experience required

5-7 years
Demonstrated experience in identifying and managing risk

5-7 years
Experience with leading and managing change initiatives and driving project implementation

5-7 years
Experience with managing, leading and coordinating teams. The ability to achieve set targets and goals

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Strategies
• Directing People
• Embracing Change
• Exploring Possibilities
• Generating Ideas
• Making Decisions
• Resolving Conflict
• Taking Action
• Team Working

Technical Competencies:

• Continuous Improvement
• Data Analysis
• Planning, Forecasting and Budgeting
• Process Auditing
• Product Knowledge (Trading, Transacting)
• Project Management (Project Mgmt)
• Risk Management
• Supplier Relationship Management