Senior Manager, Relationship Management
- Full-time
- Business Segment: Archived_01_Consumer & High Net Worth Clients
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To lead a team of relationship managers ensuring they have the capacity, guidance and resources that they require to provide optimal advise, support and service to clients, to develop the business. Additionally, be accountable to manage an assigned portfolio of high net worth client accounts ensuring that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, in order to maximise bank’s profitability.
Qualifications
- Minimum qualification: Business Commerce Degree
- Other minimum qualifications, certifications or professional memberships: An MBA or equivalent is a minimum requirement for the role in addition to a degree/ equivalent in Finance, Business Administration, Law or related field. Completion of FAIS regulatory exams.
- 8 -10 years experience: the role requires client facing banking experience in private banking/ private wealth/ investment banking/ commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution.
- The role requires experience in leading and managing operational teams in the banking ecosystem.
Additional Information
Behavioural Competencies
- Exploring Possibilities
- Adopting Practical Approaches
- Examining Information
- Documenting Facts
- Interacting with People
Technical Competencies
- Sales Planning and Reporting
- Product Knowledge
- Client Retention
- Customer Understanding
- Mind of Customer Experience