To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Analysis Tool (CVCA), in order to effectively meet their needs and to execute the Commercial Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), initiatives and activities aimed at optimizing both customer experience and profitability for the bank.

• Ensure that all customers in the portfolio meet the segmentation criteria to be in Commercial Banking.
• Perform customer value chain analysis (CVCA) to gain an in-depth understanding of the customer’s business and identify opportunities linked to the strategies of the customer’s business.
• Ensures a deep understanding of the Commercial Banking customer’s business through regular value-adding interaction with the customer at their place of business.
• Completes a customer value chain analysis to further understand the customer’s needs and identifies sales opportunities and deploys banking solutions to meet those needs.
• Implements a Customer Relationship Management (CRM) strategy to ensure regular contact of all Commercial Banking customers in the portfolio as per the customer value proposition (CVP).

• Undergraduate degree in business or a related field 
• 3 years portfolio relationship management experience as a business manager and/or relationship manager managing a portfolio in the Business Banking or Corporate Banking environment.
• Atleast  6 months experience in Credit is preferable to gain practical exposure to lending principles and to establish credible relationships.

Behavioral Competencies:

• Interacting with People
• Team Working
• Understanding People
• Valuing Individuals
• Pursuing Goals

Technical Competencies 

• Seizing Opportunities
• Client Retention
• Mind of Customer Experience
• Customer Understanding (Business Banking)
• Product Knowledge (Consumer Banking)