Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Compliance Team works to protect Square, Square Sellers, and enable safe growth across our ecosystem. Square’s Australian Compliance Team is looking for an operations team member to assist with compliance tasks within the merchant commerce space. Reporting to the Compliance Lead - Australia, you will perform detailed analysis and manage compliance queues. You will analyze and manage Compliance cases in accordance with established procedures and identify any non-compliances relating to the Compliance Program and manage accordingly. These functions include supporting know your customer processes and other components of the compliance program as required. 

You Will:

• Conduct analysis of customer activities for non-compliance observing our procedures
• Monitor Compliance Queues and Cases
• Use policies to decide cases and escalate
• Manage internal escalations through multiple channels (Internal Communication Systems, Customer Relationship Management systems) from partners
• Ensure customer onboarding requirements are met in a timely manner. This includes requesting and verifying documentation and making a risk assessment for new clients. 
• Ensure SLAs are met and workload managed across all allocated onboarding setups
• Provide ongoing support through customer interaction
• Partner with Business Units to work with clients to obtain KYC/CDD-related documents and information
• Advocate for customers and suggest improvements to Block processes and products
• Provide entry-level regulatory advice on Block Policies and Procedures
• Assist with projects and compliance program enhancements
• Participate in team planning and team meetings
• Contribute to the team environment and support the compliance team

• Experience working in a customer-focused environment
• Australia-based (preferably in Melbourne) 
• Research experience
• Desire to improve the customer experience
• Passion for Block and interest in the technology industry
• Experience working in a finance or risk environment
• Effective analysis and investigative skills

Even Better:

• Relevant tertiary education
• AML CTF and Compliance Operations Experience
• Fin-tech, Banking or insurance industry experience

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.