The Customers Team's mission is to help merchants grow their businesses by giving them the tools to know, support, engage, and acquire their customers. Our product suite includes CRM, omni-channel marketing (e.g. email, social, advertising), feedback and messaging, loyalty and rewards. You will report to the engineering lead and you will join the team to help build the next generation of our Customer Platform which is used by Square and third-party developers to build their products and grow merchants' business.

You Will:

• Develop new features that promote merchants to better serve their customers
• Deliver APIs that make it easy for developers to work with customer data
• Collaborate cross-team and provide guidance on multiple projects at any given time. Sample projects include designing scaling customer profile store, building personalization for first & 3rd party products, buyer graph
• Build systems that coordinate customer data quality for Square's sellers
• Identify risks and create solutions to performance and scalability challenges as our customer data set continues to grow
• Be a leader upleveling the technical and design understanding of the team
• Build for the future by communicating the cost-benefit of a given solution and advocating for the best path forward
• Embrace opportunities to stretch yourself by learning new technologies

You Have:

• 8+ years of software development experience
• An advanced degree in computer science or equivalent experience
• Experience in designing and productionizing large-scale distributed systems
• Experience with complete development cycle from product definition to delivery
• Excellent skills with data modeling and data management
• Experience creating remarkable solutions to your customers
• The ability to succeed in a collaborative environment involving different partners and subject matter experts
• Experience envisioning a technical approach/solution, socialize it and align team members towards it
• Experience with mentoring and upleveling team members
• Experience with cloud computing platforms, such as AWS, Google Cloud or Azure
• Experience working on platform teams that support first party and third-party integrations

Technologies we use and teach:

• Languages: Java, Go
• Frameworks: Services - gRPC / JAX-RS REST
• Databases: MySQL, Redis, DynamoDB, ElasticSearch, BigQuery
• Infrastructure: Hybrid - Private DC / AWS / Google Cloud, SignalFX, DataDog, Snowflake

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.